Civil and criminal justice technology provider Securus Technologies, recently was able to obtain a A+ rating from the Better Business Bureau. The citation comes from the state of Texas. They have successfully been able to work together with the BBB to meet their high expectations and standards. Here are the required standards.
Securus has grown significantly and has a call center that has 220 seats which are the largest there is in their particular industry. The company handles 2.5 million calls every month. They have strict guidelines regarding call times and customer service. Their call satisfaction score is 4.3 out of 5. In order to obtain the accreditation, Securus had to prove that they were operating at a certain capacity and have the right staff to handle all aspects of the business.
Securus Technologies was created in 1986 with offices that are located in Texas and Georgia. They have thousands of contracts with corrections facilities that are located all over the United States. Securus Technologies has spent hundreds of millions of dollars in the last few years improving and creating new technology as well as creating new patents and obtaining technology to build upon. Securus Technologies provides video calling for inmates so that they can keep in touch with their families.
There is nothing more cynical than a company taking advantage of people in need. But Global Tel Link (GTL) has been doing it since January 21, 1998. GTL has reportedly stolen more than 1.2 million dollars from taxpayers in Louisiana, and that’s not all. Thanks to Securus Technologies, the public will be notified on several fraudulent actions by GTL. Finally exposing the damage they caused on the American prison system. Some of the poor business practices include double billing, adding extra time to increase charges, and inflated prices. CEO of Securus Technologies, Rick Smith, responds to GTL’s actions, “It offends me and our entire industry when a carrier stoops well below the integrity bar that most other carriers have – but GTL does not”.
This wasn’t the fault of some rouge employee. This was the fault of the entire company monopolizing on prisoners trying to get a hold of their loved ones. It’s shameful to see how this company has gotten away with so much theft and it isn’t in jail themselves. Securus Technologies will be releasing reports, facts, findings and articles of GTL’s wrong-doing for the public to see. Their fraudulent actions will be hidden no more. GTL will face the poor business they’ve conducted against citizens for almost 20 years. As the CEO concludes after reading all these findings, “playing tricks on your customers and scamming them is real B.S. and a cancer on our industry. Time does not take that sin away.”