Securus Technology Is On The Cutting Edge Of Corrections Communication
Civil and criminal justice technology provider Securus Technologies, recently was able to obtain a A+ rating from the Better Business Bureau. The citation comes from the state of Texas. They have successfully been able to work together with the BBB to meet their high expectations and standards. Here are the required standards. Read more about Securus on Linkedin.
Securus has grown significantly and has a call center that has 220 seats which are the largest there is in their particular industry. The company handles 2.5 million calls every month. They have strict guidelines regarding call times and customer service. Their call satisfaction score is 4.3 out of 5. In order to obtain the accreditation, Securus had to prove that they were operating at a certain capacity and have the right staff to handle all aspects of the business.
Securus Technologies was created in 1986 with offices that are located in Texas and Georgia. They have thousands of contracts with corrections facilities that are located all over the United States. Securus Technologies has spent hundreds of millions of dollars in the last few years improving and creating new technology as well as creating new patents and obtaining technology to build upon. Securus Technologies provides video calling for inmates so that they can keep in touch with their families.